Data deletion

You can ask us at any time to delete your personal data or to give you a copy of it.

How to ask

Write to svc@atlantics.mx with the subject "Delete my data" and include:

• Your name and the e-mail you contacted us with or sign in to the portal with.
• A copy of an ID or something that proves you are the data subject (or their representative).
• Whether you want to delete everything or only part of it (for example, a contact request or a recording).

Timeframes

We answer within 20 business days at most and, if it applies, delete the data within the following 15 business days. Backups are renewed every 30 days, so the data disappears from them within that period.

What we must keep

Some data cannot be deleted while the law requires us to keep it:

• The signature evidence of a contract and the contract itself, so it can be proved.
• Invoices and payment data, for tax obligations.

In those cases we block it so it is only used for that purpose and delete it when the period ends. If you have questions, write to svc@atlantics.mx or call +52 55 2857 9181.